• RM

Terms & Condition

ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order on the website. The process for placing an order is as follows:

  • Choose your products and add them to cart

  • Validate the contents of the cart

  • Provide information regarding the client personal details

  • Indicate delivery dates

  • Indicate remarks as well as preferred payment method

  • Confirm the order

  • Validate payment


The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by Siang Segar Delivery(SSD) thereafter. Conclusion of the contract is only effective after confirmation of the order by SSD. SSD confirms the order by sending an email to the email address provided by the client. SSD reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the SSD’s opinion, presents any form of risk. Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome. 



PAYMENT (SECURE TRANSACTIONS)


Online payment is made exclusively by payment gateway Billplz. The client accepts that his/her account is debited for the total amount due at the time of the order. The request for payment is made in real time via the secured payment system of FPX.  After payment has been validated by the banking organisation, the order is accepted by the SSD who confirms acceptance of the order to the client by email. The client undertakes to personally use the bank of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email. The products remain the property of the SSD until it receives full payment of the price.


 

EXCHANGE POLICY: REFUNDS/CANCELLATIONS


No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online. If there are cancellations to be made, a 5% transactional fee will apply.



UNAVAILABILITY OF PRODUCTS


SSD reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, SSD undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by SSD. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.